Shift Supervisor Management Trainee

CVS Health; Elkview (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee, a short-term entry-level position aimed at developing supervisory skills. The role involves overseeing store operations, enhancing customer loyalty through exceptional service, and preparing for potential promotion to supervisory positions. Candidates should possess a high school diploma, preferably with retail experience, and should be able to work flexible hours.

Qualifications

• Experience in retail preferred.
• Strong deductive reasoning and analytical skills.
• Excellent communication skills.

Responsibilities

• Supervise store activities through delegation and follow-up.
• Assist customers with questions and complaints.
• Lead store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management by driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store activities through delegation and follow-up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations in accordance with company policy
   • Maintain customer confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy services, making quality care accessible, affordable, and seamless.

Notice

CVS is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request. Federal law requires new hires to complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool will be used to score skills and responses; details are available online.