Shift Supervisor Management Trainee

CVS Health; Youngsville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles within the company. This entry-level position focuses on developing management skills and enhancing customer service capabilities. Successful candidates will undergo training to assist in supervising staff, ensuring operations run smoothly, and providing exceptional service to customers. Flexibility in work hours is required, including early mornings and weekends.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Preferred: retail experience, analytical skills, computer proficiency, and advanced communication skills.

Responsibilities

• Supervise store crew activities and communicate effectively with staff.
• Assist customers with questions and promote CVS customer service culture.
• Ensure smooth operations and oversee opening and closing procedures when no manager is onsite.

Skills

Analytical skills

Communication skills

Customer service

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees become eligible for promotion to open supervisory positions. These leadership roles support store management in executing store operations, enhancing performance, and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads the staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. Additional preferred experience includes retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is also required.

The pay range reflects the base hourly or annual salary, with actual offers depending on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities and disabled veterans. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and eligibility to work. An Automated Employment Decision Tool may be used for assessments. For NYC applicants, alternative processes are available upon request.