Shift Supervisor Management Trainee

CVS Health; Las Vegas (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Las Vegas for an entry-level position aimed at preparing candidates for supervisory roles. This role involves developing leadership skills and ensuring exceptional customer service, while supervising store operations when managers are not onsite. Successful candidates will have strong communication skills and a high school diploma, with opportunities for promotion post-training.

Qualifications

• Retail experience preferred.
• Flexible hours required, including weekends and early mornings.
• Strong skills in customer service and team collaboration.

Responsibilities

• Supervise store staff and manage customer service activities.
• Assist with store operations including opening and closing procedures.
• Promote CVS customer service culture and handle customer complaints.

Skills

Deductive reasoning

Analytical skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store performance and enhancing customer loyalty. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning, directing, and follow-up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, assist, thank)
   • Handle customer relations issues per company policy to ensure positive shopping experiences
   • Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly or annual salary for positions at this job grade. Actual offers depend on experience, education, location, and other factors.

About CVS Health

We are dedicated to helping people on their path to better health through innovative health services, plans, and community pharmacy programs. Our goal is to make quality health care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide reasonable accommodations for qualified applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and work authorization. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses, with bias audits available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.