Shift Supervisor Management Trainee

CVS Health; Lewisville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a dedicated Shift Supervisor Trainee to develop supervisory skills and prepare for management roles. This entry-level position emphasizes strong customer service, teamwork, and operational management. Candidates should have a high school diploma and retail experience, with a commitment to enhancing customer loyalty.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Retail experience and ability to work flexible hours required.

Responsibilities

• Supervise store staff and manage daily operations.
• Assist customers and ensure customer service excellence.
• Communicate effectively with management and staff.

Skills

Analytical skills

Advanced communication skills

Customer service

Computer skills

Deductive reasoning

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing work as directed to develop supervisory skills, completing basic management training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greeting, offering help, thanking)
   • Handle customer relations issues per company policy, fostering positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Additional requirements include retail experience, deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time annual salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people achieve better health through innovative health services, plans, and community pharmacy programs. Our goal is to make quality care affordable, accessible, and seamless, supporting wellness in body, mind, and spirit.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An AEDT scores job-related skills and responses, with details available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.