Shift Supervisor Management Trainee

CVS Health; Lincoln (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks an entry-level Shift Supervisor Trainee to develop supervisory skills for future leadership roles. This position is integral for learning about operations and customer service, which includes the responsibilities of supervising staff and improving customer loyalty. The role demands flexibility in working hours and aims to prepare trainees for promotion in a supportive environment.

Qualifications

• Retail experience preferred.
• Flexibility to work early mornings, overnight, weekends, and overtime is necessary.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions and problems.
• Ensure smooth operations and complete opening and closing procedures.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support the store management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture by greeting, offering help, and thanking customers
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnight, weekends, and overtime is necessary.

Additional Information:

The pay range reflects the base hourly rate or salary, with actual offers based on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through our health services, plans, and community pharmacists. Our goal is to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer, providing accommodations for applicants with disabilities. All new hires must complete Form I-9. An Automated Employment Decision Tool will assess skills and responses. For more details, visit www.talentify.io/bias-audit-report.