Shift Supervisor Management Trainee

CVS Health; Decatur (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for an entry-level supervisory role. This position offers the opportunity to develop management skills while ensuring customer satisfaction and supporting store operations. Ideal candidates will possess a high school diploma, strong communication skills, and a background in retail. Flexible working hours are essential.

Qualifications

• Experience in retail preferred.
• Ability to work flexible hours required.
• Computer proficiency is advantageous.

Responsibilities

• Supervise store staff and manage store operations.
• Assist customers with inquiries and promote CVS customer service culture.
• Communicate effectively with management and staff.

Skills

Analytical skills

Advanced communication skills

Deductive reasoning

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in executing store operations and enhancing performance while focusing on customer service. When no manager is onsite, the supervisor leads the staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is required.

This pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health. We offer health services, plans, and community pharmacy services to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S. An Automated Employment Decision Tool will assess skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.