Shift Supervisor Management Trainee

CVS Health; Champaign (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to join their Champaign location. This entry-level role fosters essential management skills and prepares candidates for advancement within the store management team. Successful trainees will lead staff, enhance customer loyalty, and ensure smooth operations while delivering exceptional customer service.

Qualifications

• Retail experience preferred.
• Flexible schedule including early mornings and weekends is required.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assure customer satisfaction through effective service and problem-resolution.
• Lead staff in the absence of a manager and oversee store operations.

Skills

Analytical skills

Communication skills

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training, trainees are considered for promotion to open supervisory positions. These roles support the store management team by driving store performance and enhancing customer loyalty through excellent service. In the absence of a manager, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or salary for the position. Actual compensation depends on experience, education, location, and other factors.

About CVS Health

We are dedicated to helping people on their path to better health through our health services, plans, and community pharmacists, pioneering a comprehensive approach to total health, making quality care more affordable, accessible, and seamless.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to assess skills and responses. For NYC applicants, alternative processes are available.