Shift Supervisor Management Trainee

CVS Health; South Bend (IN); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in healthcare seeks a Shift Supervisor Trainee for an entry-level position. This role prepares the employee for future supervisory positions and includes essential functions such as managing store staff and delivering exceptional customer service. Trainees will undergo management training and are eligible for promotion upon successful completion.

Qualifications

• Preferred experience in retail.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and ensure customer satisfaction.
• Lead store staff when no manager is onsite and maintain smooth operations.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer confidentiality

Qualifications include a high school diploma or equivalent. Preferred experience in retail, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly or annual salary, depending on the position, experience, education, and location.

About the company

At CVS Health, our purpose is to help people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care accessible, affordable, and seamless to support overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 with proof of identity and work eligibility. An Automated Employment Decision Tool will score your skills. For NYC applicants, alternative processes or accommodations can be requested.