Shift Supervisor: Lead, Train & Delight Guests

MOD SUPER FAST PIZZA, LLC.; City of Pewaukee (WI); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision insurance

Paid vacation

Paid sick time

401(k) retirement

Free pizza, salad & beverages

Discounted gym membership

Free counseling

Descripción de la vacante

MOD SUPER FAST PIZZA, LLC. in Pewaukee, Wisconsin is hiring a Shift Supervisor to lead restaurant operations during scheduled shifts and support training for new hires, programs, and standards. You will mentor the squad, ensure safety and quality, and deliver the best MOD experience on every shift.

As a shift leader, you will manage deployment, tackle guest concerns, and collaborate with management to uphold MOD's values, culture, and procedures during peak times and routine service.

Formación

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week.

Responsabilidades

• Lead restaurant operations during scheduled shifts and support training for new hires, program rollouts, and standards.
• Be the most senior squad member on shift and ensure the team performs all essential tasks and delivers outstanding guest experiences.
• Provide feedback, answer questions, and guide the squad to align with MOD's values and standards.
• Model, teach, and demonstrate MOD's purpose in all interactions and set the squad up for shift success.
• Oversee deployment, training, equipment, and online systems to maintain smooth operations.

Conocimientos

Customer service

Mentorship/Training

Decision making

Communication

Calm under pressure

Descripción del empleo

MOD SUPER FAST PIZZA, LLC. in Pewaukee, Wisconsin is hiring a Shift Supervisor to lead restaurant operations during scheduled shifts and support training for new hires, programs, and standards. You will mentor the squad, ensure safety and quality, and deliver the best MOD experience on every shift.

As a shift leader, you will manage deployment, tackle guest concerns, and collaborate with management to uphold MOD's values, culture, and procedures during peak times and routine service.