Shift Supervisor: Lead the Vibe & Guest Experience

Joe & the Juice / United States; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Free coffee – duh

Job summary

JOE & THE JUICE in the United States is seeking a Shift Supervisor to energize daily operations and lead the team on the floor. You’ll help maintain a high-energy atmosphere, ensure smooth service, and uphold our standards while supporting juicers in growing their skills.

As a Shift Supervisor, you’ll manage a fast-paced environment, delegate tasks effectively, and focus on guest experiences, teamwork, and achieving store targets.

Qualifications

• 1–2 years of experience in a supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge - Training - Practice - Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Team leadership

Communication skills

Customer service

Job description

JOE & THE JUICE in the United States is seeking a Shift Supervisor to energize daily operations and lead the team on the floor. You’ll help maintain a high-energy atmosphere, ensure smooth service, and uphold our standards while supporting juicers in growing their skills.

As a Shift Supervisor, you’ll manage a fast-paced environment, delegate tasks effectively, and focus on guest experiences, teamwork, and achieving store targets.