Shift Supervisor: Lead Team & Guest Experience

Rensko Holdings / Tim Hortons; Parkersburg (WV); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Tim Hortons is seeking a Shift Supervisor to oversee team members on shift, ensuring guest satisfaction and adherence to company standards. You will lead by example, train new staff, and respond promptly to issues to maintain operational excellence.

The role emphasizes health and safety, proper merchandizing, and cash procedures, with opportunities to influence shifts, guest experience, and sales during busy periods.

Qualifications

• Experience supervising a team on shift and ensuring guest satisfaction.
• Ability to recruit and retain staff with positive leadership.
• Strong adherence to health, safety, and company policies.

Responsabilités

• Leads by example and directs team members on shift to maintain service levels.
• Assists Restaurant Manager in recruitment, retention, and training activities.
• Responds quickly to issues during the shift and provides clear direction to staff.
• Monitors coverage to ensure adequate staffing during busy periods and balances duties.
• Drives sales and ensures accurate shift documentation and cash procedures.
• Ensures compliance with all Tim Hortons operating standards and health/safety policies.

Connaissances

People management

Hospitality management

Operations management

Health & safety

Description du poste

Tim Hortons is seeking a Shift Supervisor to oversee team members on shift, ensuring guest satisfaction and adherence to company standards. You will lead by example, train new staff, and respond promptly to issues to maintain operational excellence.

The role emphasizes health and safety, proper merchandizing, and cash procedures, with opportunities to influence shifts, guest experience, and sales during busy periods.