Shift Leader: Guest Experience & Operations

Rensko Holdings / Tim Hortons; Defiance (OH); On-site; USD 29,000 - 38,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team members on shift, ensuring hospitality, product quality, cleanliness and an exceptional guest experience.

You will lead by example in a fast-paced environment, assist in staffing, train new team members, manage operational procedures, handle safety compliance, and support the Restaurant Manager in driving sales and service levels during busy periods.

Qualifications

• Experience leading teams on shift in a fast-paced hospitality setting.
• Strong guest service orientation and focus on guest experience.
• Ability to train and orient new staff and monitor performance.

Responsibilities

• Lead by example and oversee team performance on shift.
• Assist Restaurant Manager with recruitment and retention strategies.
• Ensure hospitality standards and guest satisfaction are maintained during shifts.
• Ensure compliance with health and safety policies and procedures.
• Maintain safe working conditions and effective shift documentation.

Skills

People management

Team leadership

Customer service

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team members on shift, ensuring hospitality, product quality, cleanliness and an exceptional guest experience.

You will lead by example in a fast-paced environment, assist in staffing, train new team members, manage operational procedures, handle safety compliance, and support the Restaurant Manager in driving sales and service levels during busy periods.