Shift Supervisor

Tim Hortons (US); Shelby Charter Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health & dental benefits

Comprehensive training

Incentives & recognition programs

Advancement opportunities

Community involvement

Job summary

Ontario Trillium Foundation seeks a Tim Hortons Supervisor in Shelby Charter Township. The supervisor will lead a dynamic team to deliver exceptional guest service and manage daily operations effectively. Key responsibilities include training team members, resolving guest concerns, and maintaining operational standards. The role requires flexibility with shifts and offers health benefits, competitive salary, and opportunities for advancement. Join us to thrive in a diverse and inclusive environment.

Qualifications

• Previous experience in a supervisory role is preferred.
• Ability to handle fast-paced, high-pressure conditions.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and motivate the Team Members.
• Train and develop Team Members.
• Manage labor and food costs effectively.
• Resolve guest concerns and uphold policies.

Skills

Leadership

Team motivation

Customer service

Training and development

Job description

Join Our Team as a Tim Hortons Supervisor!

Sign-on Bonus Available for candidates with the prior Tim Hortons experience! (Some restrictions apply—ask for details.)

Are you a motivational leader who thrives in a fast-paced environment? At Tim Hortons, we’re looking for passionate individuals to guide and inspire our team while ensuring top-tier guest service and smooth daily operations.

Your Role as a Supervisor:

• Lead and motivate Team Members to deliver exceptional guest experiences.
• Promote a positive, inclusive work environment and build strong team relationships.
• Train and develop Team Members to maintain high standards of service, quality, and cleanliness.
• Support the General Manager in running a fast-paced, successful restaurant.

Key Responsibilities:

Manage labor costs through effective floor management. Control food & paper costs using order guides. Ensure flawless execution of product launches & promotions. Resolve guest concerns & support the team in issue prevention. Recruit & train new Team Members. Uphold Health & Safety policies, coaching & disciplining as needed. Plan, organize & oversee daily restaurant operations.

Why Work for Us?

• Competitive salary
• Health & dental benefits
• Comprehensive training
• Incentives & recognition programs
• Advancement opportunities
• Community involvement

Physical Demands:

• Standing & walking for extended periods.
• Lifting/carrying up to 20 kg (45 lbs) as needed.
• Assisting with large deliveries up to twice a week.
• Transitioning between cold (freezer) & hot (oven) environments.
• Thriving under fast-paced, high-pressure conditions.

Availability:

Must be flexible, with varying weekly shifts to support business needs. Monthly schedules may include afternoon & weekend shifts.

At Tim Hortons, we celebrate diversity and welcome applications from all individuals. Accommodations are available upon request throughout the selection process.

Ready to take the next step in your leadership journey? Apply today!