Morning Shift Lead — Guest Experience & Team Leader

Clark Holdings Inc. / Tim Hortons; Pembroke (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Tim Hortons Pembroke seeks a friendly, energetic full-time Shift Supervisor to oversee morning shifts (5am-3pm) including weekends at 1106 Main St, Pembroke, NY. You will supervise staff, expedite orders, and maintain a clean, fast-paced restaurant.

Reporting to the Restaurant Manager, you’ll train and motivate team members, handle scheduling, enforce health and safety standards, and focus on delivering exceptional customer service and smooth daily operations.

Qualifications

• High school diploma or GED (must be at least 18 years of age).
• Minimum of 3 months previous food service management experience.
• ServSafe Manager Certified.
• Strong problem-solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre-screen and interview employees to fill openings; supervise shift performance and ensure policy alignment.

Skills

Staff supervision

Customer service

Scheduling

Training

Problem-solving

Communication

Education

High school diploma or GED

Tools

ServSafe Manager Certified

Job description

Tim Hortons Pembroke seeks a friendly, energetic full-time Shift Supervisor to oversee morning shifts (5am-3pm) including weekends at 1106 Main St, Pembroke, NY. You will supervise staff, expedite orders, and maintain a clean, fast-paced restaurant.

Reporting to the Restaurant Manager, you’ll train and motivate team members, handle scheduling, enforce health and safety standards, and focus on delivering exceptional customer service and smooth daily operations.