Shift Leader — Guest Service & Team Development

Tim Hortons (US); Shelby Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Tim Hortons (US) is seeking a Supervisor who motivates Team Members to deliver exceptional service for every guest, every time, and to build a positive, inclusive work environment. You will coach, train, and lead by example in a fast-paced quick‑service setting, supporting the General Manager with daily operations and high standards of guest service, quality, and cleanliness.

Candidates should have 1–3 years of supervisory QSR experience and practical coaching skills, with a focus on teamwork,

Qualifications

• 1–3 years of quick-service supervisory experience.
• Experience coaching and training Team Members.
• Knowledge of fast-paced restaurant operations and guest service standards.

Responsibilities

• Managing labour costs through effective floor management.
• Controlling food & paper costs using order guides.
• Ensuring product launches and promotions are executed with perfection.
• Resolving guest issues and minimizing problems with the team.
• Participating in the recruitment process.
• Training new Team Members.
• Ensure Health & Safety policies are followed by all Team Members.
• Coach and discipline Team Members as needed.
• Lead by example by following Tim Hortons policies and procedures.
• Plan, organize, direct, control and evaluate daily operations.
• Foster a positive work environment through leadership and example.

Skills

Supervisory experience

Coaching

Training

Guest service

Team leadership

Job description

Tim Hortons (US) is seeking a Supervisor who motivates Team Members to deliver exceptional service for every guest, every time, and to build a positive, inclusive work environment. You will coach, train, and lead by example in a fast-paced quick‑service setting, supporting the General Manager with daily operations and high standards of guest service, quality, and cleanliness.

Candidates should have 1–3 years of supervisory QSR experience and practical coaching skills, with a focus on teamwork,