Shift Leader: Guest Experience & Team Success

Rensko Holdings / Tim Hortons; Portsmouth (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team members during shifts, ensuring standards for people, product, cleanliness, and guest experience are met. The role emphasizes leadership, on-the-spot problem solving, and adherence to company policies in a fast-paced environment.

The position requires coordinating staffing, assisting in recruitment, and maintaining safety and service quality across all shift tasks. An emphasis on teamwork and guest satisfaction drives daily operations.

Qualifications

• Experience supervising team members on shift.
• Ability to respond to guest service issues promptly.
• Follows health and safety policies.

Responsibilities

• Lead by example and supervise team members during shifts.
• Assist in recruitment and retention strategies.
• Ensure guest experience and hospitality standards are met.
• Drive sales and manage transactions during shifts.
• Maintain safety and health compliance on site.
• Monitor and support proper coverage and policies during peak times.

Skills

Team leadership

Guest service

Operational oversight

Health & safety compliance

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team members during shifts, ensuring standards for people, product, cleanliness, and guest experience are met. The role emphasizes leadership, on-the-spot problem solving, and adherence to company policies in a fast-paced environment.

The position requires coordinating staffing, assisting in recruitment, and maintaining safety and service quality across all shift tasks. An emphasis on teamwork and guest satisfaction drives daily operations.