Shift Supervisor - Lead Team, Delight Guests

Tim Hortons; Tiffin (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor in Iowa to oversee team activities on shift and ensure exceptional guest experience, product quality, and cleanliness. You will supervise, train, and motivate staff, manage coverage during peak times, and address guest concerns promptly.

The role involves enforcing company policies, handling cash procedures, and supporting sales initiatives while maintaining safety standards on the shift.

Qualifications

• Shift Supervisor role is operational in nature and supervises team on shift to meet standards around people, product, cleanliness and Exceptional Guest Experience.

Responsibilities

• Leads by example and treats every team member and guest with respect.
• Assists in recruitment and retention strategies.
• Reacts to issues requiring attention during the shift.
• Provides ongoing direction to team members.
• Trains and orients new team members using PTS and feedback binder.
• Reports on team member performance to Restaurant Owner/General Manager/Manager/Assistant Manager.
• Maintains staffing coverage and rotates positions to ensure service levels on busy periods.
• Addresses guest service complaints in a timely manner and resolves problems.
• Supports running of incentive programs.
• Ensures compliance with Tim Hortons standards and policies.
• Manages shift cash procedures and documentation.
• Keeps current on Portal or Townhall updates.
• Drives sales and transactions during the shift.
• Escalates issues to management when needed.
• Maintains health and safety practices aligned with legislation.

Job description

Tim Hortons is seeking a Shift Supervisor in Iowa to oversee team activities on shift and ensure exceptional guest experience, product quality, and cleanliness. You will supervise, train, and motivate staff, manage coverage during peak times, and address guest concerns promptly.

The role involves enforcing company policies, handling cash procedures, and supporting sales initiatives while maintaining safety standards on the shift.