Shift Lead: Guest Experience & Team Coach

Tim Hortons; Rossford (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring outstanding guest experiences, quality standards and safe operations. You will lead by example, train staff, and adjust coverage to maintain service levels during busy periods.

The role emphasizes hospitality leadership, adherence to policies, and collaboration with management to drive sales and customer satisfaction on a fast-paced shift schedule.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Supervises team members on shift to ensure standards around people, product, cleanliness and guest experience.
• Responds to guest service issues promptly and turns negatives into positives.
• Supports Restaurant Manager with staffing, training and coverage during peak times.
• Ensures compliance with health, safety and company policies during shifts.

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring outstanding guest experiences, quality standards and safe operations. You will lead by example, train staff, and adjust coverage to maintain service levels during busy periods.

The role emphasizes hospitality leadership, adherence to policies, and collaboration with management to drive sales and customer satisfaction on a fast-paced shift schedule.