Shift Supervisor | Guest Experience Leader

Tim Hortons; Harper Woods (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring adherence to standards around people, product, cleanliness, and guest experience. The role emphasizes leading by example, managing coverage, and driving sales during peak periods.

The position requires guiding and training team members, handling shift documentation, resolving guest concerns, and maintaining compliance with health and safety policies.

Responsibilities

• Leads by example and treats guests with respect
• Assists in recruitment and retention strategies
• Reacts quickly to shift issues
• Provides clear direction to team members
• Motivates team to meet goals in a fun environment
• Trains and orients new team members using PTS
• Reports performance to managers
• Ensures optimal team coverage during peak times
• Maintains guest priority and positive service behaviors
• Handles guest inquiries with urgency
• Resolves guest complaints to turn negatives into positives
• Supports company-wide incentive programs
• Adheres to applicable legislation and safety rules
• Follows Tim Hortons operating standards
• Ensures product and packaging are merchandised and stocked
• Manages shift cash procedures
• Maintains efficiency with positioning charts
• Supervises staff to cover duties
• Enforces restaurant policies during shifts
• Stays updated via Portal and townhall notes
• Helps drive sales during shifts
• Completes required shift documentation
• Escalates issues to management
• Complies with health and safety legislation
• Follows safe work practices
• Uses required PPE
• Reports injuries and unsafe conditions
• Does not operate unsafe equipment
• Ensures safety policies are followed during shifts
• Frequent manual dexterity and reaching
• Continuous standing on tile floors
• Ability to stand long periods
• Frequent bending and lifting up to 50 lbs
• Frequent cold and high heat exposure

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team activities on shift, ensuring adherence to standards around people, product, cleanliness, and guest experience. The role emphasizes leading by example, managing coverage, and driving sales during peak periods.

The position requires guiding and training team members, handling shift documentation, resolving guest concerns, and maintaining compliance with health and safety policies.