Shift Supervisor: People & Guest Experience Lead

Tim Hortons; Toledo (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee team activities on a busy shift, ensuring exceptional guest experiences and adherence to standards for people, product, cleanliness, and safety. The role includes supervising colleagues, handling scheduling, coaching, and maintaining smooth restaurant operations.

The ideal candidate will lead by example, respond quickly to issues, and maintain high service levels during peak periods while supporting the Restaurant Manager in daily operations

Qualifications

• Recruits and retains staff on shift and provides direction to team members.
• Prioritizes guest experience and hospitality in all interactions.
• Oversees shift operations to meet company standards around people, product, and cleanliness.

Responsibilities

• Supervises team members on shift to ensure coverage and performance.
• Responds quickly to issues requiring attention during the shift and escalates as needed.
• Ensures compliance with health and safety policies and restaurant standards.
• Manages cash procedures and shift documentation.
• Drives sales and transactions during the shift and maintains service quality.

Job description

Tim Hortons is seeking a Shift Supervisor to oversee team activities on a busy shift, ensuring exceptional guest experiences and adherence to standards for people, product, cleanliness, and safety. The role includes supervising colleagues, handling scheduling, coaching, and maintaining smooth restaurant operations.

The ideal candidate will lead by example, respond quickly to issues, and maintain high service levels during peak periods while supporting the Restaurant Manager in daily operations