Hospitality Shift Lead: Guest Experience & Operations

Tim Hortons; Groveport (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Tim Hortons in Groveport, OH is seeking a Shift Supervisor to oversee team activities during shifts, ensuring guest satisfaction, product quality, cleanliness, and safety. You will supervise staff, manage schedules, and support the Restaurant Manager in daily operations.

The role emphasizes leadership, on-the-floor problem solving, adherence to policies, and maintaining a positive, efficient work environment during peak periods.

Qualifications

• Experience leading teams on a shift.
• Strong guest service mindset and communication.
• Ability to supervise multiple tasks under pressure.
• Familiarity with store policies and safety procedures.

Responsibilities

• Lead by example to guide team members on shift and ensure standards of people, product, cleanliness and guest experience.
• Assist in recruitment, scheduling and covering shifts to maintain service levels.
• Respond promptly to issues and provide clear direction to staff.
• Ensure compliance with health, safety and operating standards; manage cash procedures as needed.

Skills

Team leadership

Guest service

Communication

Shift supervision

Job description

Tim Hortons in Groveport, OH is seeking a Shift Supervisor to oversee team activities during shifts, ensuring guest satisfaction, product quality, cleanliness, and safety. You will supervise staff, manage schedules, and support the Restaurant Manager in daily operations.

The role emphasizes leadership, on-the-floor problem solving, adherence to policies, and maintaining a positive, efficient work environment during peak periods.