Shift Leader: Pet Store Ops & Customer Experience

Pet Supplies Plus; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pet Supplies Plus is seeking a Shift Supervisor to support store management and lead the team during assigned shifts. This entry-level leadership role ensures neighbor service, team performance, and store execution are met.

The position emphasizes customer service, safety, and operational excellence with opportunities to grow into higher leadership as you gain experience in a locally owned franchise environment.

Qualifications

• Previous retail or customer service experience preferred.
• Leadership experience preferred but not required.
• Strong communication, organization, and customer service skills.
• Ability to provide direction and make appropriate decisions while serving as Manager on Duty.

Responsibilities

• Serve as Manager on Duty when assigned and provide direction to team members throughout the shift.
• Lead by example and reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assign daily tasks, follow up on completion, and provide real-time coaching and feedback.
• Assist with training and onboarding team members.
• Resolve routine neighbor concerns and elevate significant issues when appropriate.
• Execute opening and closing procedures, cash handling, deposits, and assigned back-office responsibilities.
• Support daily stocking and down stocking, truck processing, merchandising, price changes, inventory accuracy, and store recovery.
• Maintain standards for cleanliness, animal care, safety, security, and overall store conditions.
• Communicate team, operational, or safety concerns to store management.
• Perform nail trims and other approved services when trained and required.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Retail leadership

Customer service

Communication

Team supervision

Flexible schedule

Job description

Pet Supplies Plus is seeking a Shift Supervisor to support store management and lead the team during assigned shifts. This entry-level leadership role ensures neighbor service, team performance, and store execution are met.

The position emphasizes customer service, safety, and operational excellence with opportunities to grow into higher leadership as you gain experience in a locally owned franchise environment.