Pet Store Shift Lead: Neighborly Service

Pet Supplies Plus 4007; Wilmington (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health insurance

Paid time off

Employee discounts

Career growth

Job summary

Pet Supplies Plus 4007 in Wilmington, NC seeks a Store Shift Supervisor to lead the team during your shift and ensure every neighbor has a friendly, efficient shopping experience.

You will assist customers, handle transactions, support daily operations, and maintain a clean store. This role requires 2+ years of retail experience, strong customer service, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.

Responsibilities

• Lead the team during your shift to ensure a neighborly experience for every customer.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.

Skills

Retail leadership

Customer service

Communication

Multi-tasking

Tools

Microsoft Office

Job description

Pet Supplies Plus 4007 in Wilmington, NC seeks a Store Shift Supervisor to lead the team during your shift and ensure every neighbor has a friendly, efficient shopping experience.

You will assist customers, handle transactions, support daily operations, and maintain a clean store. This role requires 2+ years of retail experience, strong customer service, and the ability to manage multiple tasks in a fast-paced environment.