Shift Supervisor — Growth-Minded Retail Leader (MOD)

Pet Supplies Plus; Belmont (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pet Supplies Plus in North Carolina seeks a Shift Supervisor to support store management and lead the team during assigned shifts. The role includes acting as Manager on Duty, guiding daily tasks, coaching team members, and ensuring neighbor service and store standards.

Training and onboarding are part of the duties as well as handling basic store operations and safety. Ideal candidates bring retail or customer service experience, strong communication skills, and a dependable, flexible approach

Qualifications

• Previous retail or customer service experience preferred.
• Leadership experience preferred but not required.
• Strong communication, organization, and customer service skills.
• Ability to provide direction and make appropriate decisions while serving as Manager on Duty.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Serve as Manager on Duty when assigned and provide direction to team members throughout the shift.
• Lead by example and reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assign daily tasks, follow up on completion, and provide real-time coaching and feedback.
• Assist with training and onboarding team members.
• Resolve routine neighbor concerns and elevate significant issues when appropriate.
• Execute opening and closing procedures, cash handling, deposits, and assigned back-office responsibilities.
• Support daily stocking and down stocking, truck processing, merchandising, price changes, inventory accuracy, and store recovery.
• Maintain standards for cleanliness, animal care, safety, security, and overall store conditions.
• Communicate team, operational, or safety concerns to store management.
• Perform nail trims and other approved services when trained and required.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Retail experience

Leadership

Communication

Customer service

Decision making

Dependable

Flexible schedule

Lifting ability

Safety training

Job description

Pet Supplies Plus in North Carolina seeks a Shift Supervisor to support store management and lead the team during assigned shifts. The role includes acting as Manager on Duty, guiding daily tasks, coaching team members, and ensuring neighbor service and store standards.

Training and onboarding are part of the duties as well as handling basic store operations and safety. Ideal candidates bring retail or customer service experience, strong communication skills, and a dependable, flexible approach