Pet-First Shift Supervisor — Lead the Team & Grow

Pet Supplies Plus 4007; Wilmington (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Career Growth

Competitive Pay

Pet-First Environment

Job summary

Pet Supplies Plus 4007 in Wilmington, NC seeks a Store Shift Supervisor who leads by example and keeps daily store operations running smoothly while delivering neighborly service to pets and their people.

You will assist customers, manage a team during your shift, handle transactions, restock, and ensure a clean, safe store environment with flexible scheduling and a fast-paced, friendly work culture.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience.
• Support daily operations and help ensure a smooth, efficient shift.
• Assign tasks and help team members manage priorities and time.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.
• Step in to support the team wherever needed during busy periods.

Skills

Customer service

Sales skills

Leadership

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Pet Supplies Plus 4007 in Wilmington, NC seeks a Store Shift Supervisor who leads by example and keeps daily store operations running smoothly while delivering neighborly service to pets and their people.

You will assist customers, manage a team during your shift, handle transactions, restock, and ensure a clean, safe store environment with flexible scheduling and a fast-paced, friendly work culture.