Shift Supervisor: Lead Store Ops & Customer Service

CVS Health; Elko (NV); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

CVS Health is seeking a Shift Supervisor in the United States to support the Store Management team in driving execution and performance while building customer loyalty through excellent service. You will lead the store staff when no manager is onsite, ensure opening/closing procedures are completed, and help maintain a smooth store operation.

The role emphasizes supervising crews, delivering strong customer service, merchandising, and adapting to flexible schedules, including early mornings,

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. Greet, offer help, and thank.
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

CVS Health is seeking a Shift Supervisor in the United States to support the Store Management team in driving execution and performance while building customer loyalty through excellent service. You will lead the store staff when no manager is onsite, ensure opening/closing procedures are completed, and help maintain a smooth store operation.

The role emphasizes supervising crews, delivering strong customer service, merchandising, and adapting to flexible schedules, including early mornings,