Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health Corporation; Scranton (Lackawanna County); On-site; USD 22,000 - 32,000; Full time

Job summary

CVS Health Corporation in Scranton seeks a Shift Supervisor to support the Store Management team, drive store execution and foster customer loyalty through excellent service. In the absence of a manager, you lead staff, handle opening/closing procedures, and ensure policies are followed.

The role includes merchandising, pricing and maintaining displays, while ensuring a positive CVS experience for customers.

Qualifications

• Must have strong deductive reasoning, analytical and computer skills.
• Excellent communication and supervision abilities.
• Flexible schedule including some early morning, overnight and weekend shifts.

Responsibilities

• Supervise store crew by assigning and following up on tasks.
• Communicate information effectively between management and staff.
• Assist customers and resolve questions, problems and complaints.
• Promote CVS customer service culture and maintain confidentiality.
• Price merchandise, stock shelves and manage displays.
• Reset departments following planograms and maintain weekly inventories.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health Corporation in Scranton seeks a Shift Supervisor to support the Store Management team, drive store execution and foster customer loyalty through excellent service. In the absence of a manager, you lead staff, handle opening/closing procedures, and ensure policies are followed.

The role includes merchandising, pricing and maintaining displays, while ensuring a positive CVS experience for customers.