Shift Supervisor: Lead Store Ops & Customer Experience

CVS Health Corporation; Rowlett (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Shift Supervisor to support the CVS Store Management team in executing store operations and delivering outstanding customer service. You will lead staff when managers are not onsite, ensuring opening/closing procedures are completed and the store runs smoothly.

The role emphasizes customer service excellence, supervision of store crews, and adherence to CVS policies, with a typical 40-hour weekly schedule and a comprehensive benefits package.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
• Experience as a retail supervisor (preferred).

Responsibilities

• Work effectively with store management and store crews to drive execution.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information to and from store management and crews.
• Assist customers with questions, problems and complaints and promote CVS customer service culture.
• Maintain customer/patient confidentiality.
• Price merchandise, stock shelves and manage displays and inventory per weekly promos and planograms.
• Reset departments following POGs.

Skills

Analytical skills

Communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health Corporation is seeking a Shift Supervisor to support the CVS Store Management team in executing store operations and delivering outstanding customer service. You will lead staff when managers are not onsite, ensuring opening/closing procedures are completed and the store runs smoothly.

The role emphasizes customer service excellence, supervision of store crews, and adherence to CVS policies, with a typical 40-hour weekly schedule and a comprehensive benefits package.