Shift Supervisor — Lead Store Ops & Customer Care

CVS Health; Newark (NJ); On-site; USD 25,000 - 37,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support store management and drive store performance with a focus on excellent customer service. When managers are unavailable, you will lead the store staff and ensure smooth operations, including opening and closing procedures.

The role requires strong deductive reasoning, analytical thinking, and supervisory skills, plus the ability to work early mornings, overnights and weekends. A High School diploma is preferred.

Qualifications

• Deductive reasoning and analytical skills required.
• Strong communication and supervision abilities are essential.
• Ability to work a flexible schedule including mornings, overnights and weekends.

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Lead the store staff when managers or supervisors are not onsite.
• Ensure opening and closing procedures are completed on time.
• Assist customers and resolve questions or complaints to uphold service standards.
• Promote CVS customer service culture and maintain confidentiality.
• Stock shelves, price merchandise, and manage displays per planograms.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma

Job description

CVS Health is seeking a Shift Supervisor to support store management and drive store performance with a focus on excellent customer service. When managers are unavailable, you will lead the store staff and ensure smooth operations, including opening and closing procedures.

The role requires strong deductive reasoning, analytical thinking, and supervisory skills, plus the ability to work early mornings, overnights and weekends. A High School diploma is preferred.