Retail Shift Leader - Customer Experience & Team Coach

PLS; New York (NY); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Shift Supervisor in New York to provide leadership in customer service excellence and team management. Responsibilities include supporting the Assistant Store Manager, ensuring compliance with regulations, and addressing customer complaints.

The ideal candidate will have management experience and strong communication skills, along with the ability to inspire a team. Benefits include medical, 401(k), and opportunities for advancement.

Qualifications

• A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant.
• Ability to engage with customers and build positive relationships.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Ensure exemplary customer service and manage the store team.
• Support the Assistant Store Manager to meet operational goals.
• Coach and oversee Customer Service Representatives.

Skills

Customer service

Management experience

Communication skills

Team motivation

Bilingual (English/Spanish)

Job description

PLS is seeking a Shift Supervisor in New York to provide leadership in customer service excellence and team management. Responsibilities include supporting the Assistant Store Manager, ensuring compliance with regulations, and addressing customer complaints.

The ideal candidate will have management experience and strong communication skills, along with the ability to inspire a team. Benefits include medical, 401(k), and opportunities for advancement.