Shift Supervisor — Customer Service & Store Ops

CVS Health; Cambridge (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Cambridge, MA is seeking a Shift Supervisor to support the Store Management team, drive store execution, and build customer loyalty through exceptional service.

You will lead the store staff in the manager's absence, ensure opening and closing procedures are completed, handle customer inquiries, merchandise the floor, and maintain a welcoming, confidential shopping environment.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision abilities.
• Flexible schedule including some early mornings, overnights and weekends.

Responsibilities

• Lead store staff in the absence of a manager to ensure smooth operations.
• Supervise crew, assign tasks, and follow up on activities.
• Assist customers and uphold CVS customer service standards.
• Price merchandise, stock shelves, and reset departments per planograms.
• Maintain customer confidentiality and a positive shopping experience.

Skills

Analytical skills

Communication skills

Supervision skills

Computer skills

Deductive reasoning

Education

High School Diploma or Equivalent

Job description

CVS Health in Cambridge, MA is seeking a Shift Supervisor to support the Store Management team, drive store execution, and build customer loyalty through exceptional service.

You will lead the store staff in the manager's absence, ensure opening and closing procedures are completed, handle customer inquiries, merchandise the floor, and maintain a welcoming, confidential shopping environment.