In-Store Shift Supervisor: Customer Service Lead

PLS; Mesa (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Mesa, Arizona is seeking a Shift Supervisor to lead the team in delivering exceptional customer service and maintaining operational standards. This role involves overseeing daily operations and managing customer interactions to ensure satisfaction.

The ideal candidate will have at least one year of management experience and strong communication skills. The position offers benefits such as medical, dental, vision, and opportunities for advancement.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, or retail.
• English fluency required, bilingual in English/Spanish is a plus.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Provide leadership for outstanding customer service.
• Assist the Assistant Store Manager with store operations.
• Supervise team activities in the absence of managers.
• Coach Customer Service Representatives on transactions.

Skills

Customer engagement

Relationship building

Communication skills

Team management

Job description

PLS in Mesa, Arizona is seeking a Shift Supervisor to lead the team in delivering exceptional customer service and maintaining operational standards. This role involves overseeing daily operations and managing customer interactions to ensure satisfaction.

The ideal candidate will have at least one year of management experience and strong communication skills. The position offers benefits such as medical, dental, vision, and opportunities for advancement.