Shift Supervisor: Lead Craft & Customer Moments

Starbucks Corp.; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision coverage

401(k) match

Tuition assistance

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead a coffeehouse team and ensure a welcoming, high-quality experience for customers in Charlotte. You will coach food and beverage preparation, manage daily store operations, and support safety and cash handling procedures.

The role emphasizes teamwork, strong communication, and the ability to delegate tasks while building relationships with partners and customers.

Qualifications

• 6 months of experience in customer-facing role.
• Experience delegating tasks to others.
• Ability to direct the work of others.
• Excellent oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.
• Lead and supervise shift to ensure high quality beverages and customer service.
• Uphold store safety, cash handling, and security policies.
• Direct and coordinate tasks among team members.
• Support training and development of partners during shifts.

Skills

Customer service

Team leadership

Cash handling

Oral communication

Interpersonal skills

Food preparation

Staff delegation

Teamwork

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead a coffeehouse team and ensure a welcoming, high-quality experience for customers in Charlotte. You will coach food and beverage preparation, manage daily store operations, and support safety and cash handling procedures.

The role emphasizes teamwork, strong communication, and the ability to delegate tasks while building relationships with partners and customers.