Shift Supervisor: Craft Coffee, Lead with Heart

Starbucks Corp.; Charlotte (NC); On-site; USD 34,440,000 - 52,349,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability

Paid vacation

401(k) matching

Tuition assistance

Job summary

Starbucks Corp. in Charlotte, NC is seeking a shift supervisor to lead cafe operations with craft and heart. You will guide a small team, ensure high-quality beverages and food, and uphold store policies while delivering a warm customer experience.

Responsibilities include coaching team members, delegating tasks, maintaining safety and cleanliness, and responding to customer needs. Flexible hours including mornings, evenings, weekends and holidays required.

Qualifications

• Maintain regular attendance and punctuality with or without accommodation.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Experience in a role with customer service and cash handling.
• Prepare beverages and food to standard recipes or customized for customers.
• Delegate tasks and coordinate work of two or more employees.
• Direct the work of others and coach team members.
• Strong oral communication and interpersonal skills.
• Ability to work as part of a team and build relationships.

Responsibilities

• Lead with craft and heart to create a welcoming space.
• Direct the team to prepare beverages and food to standard recipes.
• Uphold store policies, safety and security and provide quality service.
• Coach, delegate, and coordinate tasks among team members.
• Maintain a positive customer experience across shifts.

Skills

Attendance and punctuality

Flexible hours

Customer service

Food and beverage prep

Delegate tasks

Direct work of others

Effective communication

Teamwork

Relationship building

Job description

Starbucks Corp. in Charlotte, NC is seeking a shift supervisor to lead cafe operations with craft and heart. You will guide a small team, ensure high-quality beverages and food, and uphold store policies while delivering a warm customer experience.

Responsibilities include coaching team members, delegating tasks, maintaining safety and cleanliness, and responding to customer needs. Flexible hours including mornings, evenings, weekends and holidays required.