Shift Supervisor: Lead a Fast-Paced Food Service Team

Applegreen-USA-Welcome-Centers-Central-Services; Hackensack (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services in Hackensack, NJ, is seeking a Shift Supervisor to lead daily operations, ensure top-notch customer service, and maintain brand standards across a busy plaza. The role emphasizes training new team members and strict cash handling compliance.

The candidate will manage opening/closing tasks, operate the POS system, supervise health and safety procedures, and assist in driving sales through proactive upselling.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services in Hackensack, NJ, is seeking a Shift Supervisor to lead daily operations, ensure top-notch customer service, and maintain brand standards across a busy plaza. The role emphasizes training new team members and strict cash handling compliance.

The candidate will manage opening/closing tasks, operate the POS system, supervise health and safety procedures, and assist in driving sales through proactive upselling.