Shift Supervisor – Guest Experience & Ops

Lucky Strike Entertainment Corporation; Miami (FL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Employee stock purchase

Job summary

Lucky Strike Entertainment is seeking a Supervisor in Florida to lead the floor on every shift, support the team across bowling, arcade, food & beverage, bar, and events, and deliver a guest experience that makes guests want to return.

You will coach hourly team members, drive sales, ensure safety, and help manage cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing roles.
• Strong communication and guest-resolution skills.
• Ability to motivate and coach a team in a fast-paced setting.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, ensuring smooth service across bowling, arcade, F&B, bar, and events.
• Step into any position as needed to maintain speed and guest satisfaction.
• Coach and develop hourly team members on service standards and safety practices.
• Drive sales through guest engagement and support for events and promotions.
• Maintain facility readiness, lane conditions, and overall FOH/BOH operations.

Skills

Leadership

Communication

Guest engagement

Coaching

Financial awareness

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Supervisor in Florida to lead the floor on every shift, support the team across bowling, arcade, food & beverage, bar, and events, and deliver a guest experience that makes guests want to return.

You will coach hourly team members, drive sales, ensure safety, and help manage cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.