Guest Experience Supervisor

Lucky Strike Entertainment; Ocala (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Wellness resources

401(k) retirement plans

Employee stock purchase program

Employee assistance program

Paid vacation

Paid holidays

Discounts on bowling, waterparks, and

Job summary

Lucky Strike Entertainment in Ocala, FL is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food and beverage, bar, and events while delivering a guest experience that keeps guests coming back.

You will coach hourly team members, maintain service standards, manage cash handling, inventory, and labor tracking, and be ready to step into any position to keep speed and guest satisfaction high.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills for guest resolution.
• Lead by example with hands-on leadership on the floor.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods; lift up to 50 lbs.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, ensuring flow of service and guest satisfaction.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service and safety guidelines.
• Drive sales through guest engagement and in-center promotions.
• Maintain readiness of facilities, lanes, arcade, and operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Team motivation & coaching

Strong communication

Floor-first work style

Basic financial awareness

Stand/walk for extended periods

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment in Ocala, FL is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food and beverage, bar, and events while delivering a guest experience that keeps guests coming back.

You will coach hourly team members, maintain service standards, manage cash handling, inventory, and labor tracking, and be ready to step into any position to keep speed and guest satisfaction high.