Guest Experience Floor Lead

Lucky Strike Entertainment; Jacksonville (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Employee stock purchase

Paid vacation

Paid holidays

Discounts on bowling and waterpark

Job summary

Lucky Strike Entertainment in Jacksonville, FL seeks an energetic Supervisor to lead the floor on every shift, manage bowling, arcade, F&B, bar and events, and deliver memorable guest experiences.

You'll coach hourly teammates, maintain service speed and standards, drive sales with guest engagement, and support cash handling and labor tracking to build core operational and financial skills. Flexible availability required.

Qualifications

• 1–2 years in hospitality or guest-facing environment.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest issue resolution.
• Willingness to work nights, weekends and holidays.
• Ability to stand, walk for extended periods and lift up to 50 pounds.

Responsibilities

• Own the floor on every shift; keep service flowing and guests happy.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service and safety.
• Drive sales through guest engagement and event support.
• Maintain facility readiness, lane conditions, and operations.
• Assist with cash handling, inventory counts, and labor tracking.

Job description

Lucky Strike Entertainment in Jacksonville, FL seeks an energetic Supervisor to lead the floor on every shift, manage bowling, arcade, F&B, bar and events, and deliver memorable guest experiences.

You'll coach hourly teammates, maintain service speed and standards, drive sales with guest engagement, and support cash handling and labor tracking to build core operational and financial skills. Flexible availability required.