Shift Supervisor: Guest Experience & Operations Leader

Rensko Holdings / Tim Hortons; Cross Lanes (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Tim Hortons in Cross Lanes, WV is seeking a Shift Supervisor to oversee team activities on shift, ensuring guest experience, product quality, and cleanliness.

You will lead by example, assist in recruitment, train new staff, manage cash procedures, handle guest concerns, and ensure compliance with safety standards. This role requires strong people skills and flexibility to work during busy periods.

Qualifications

• Experience supervising team members on shift.
• Knowledge of health and safety practices.
• Ability to manage cash procedures.
• Experience in inventory/merchandising is a plus.
• Willingness to work during busy periods and weekends.

Responsibilities

• Lead by example and supervise team members on shift.
• Assist in recruitment and retention strategies.
• Provide clear direction to staff and address issues promptly.
• Train and orient new team members using provided tools.
• Maintain guest experience and resolve service concerns.
• Ensure compliance with operating standards and policies.
• Oversee cash procedures and complete shift documentation.
• Enforce health and safety policies and report incidents.

Skills

People management

Team leadership

Staff training

Guest service

Cash handling

Job description

Tim Hortons in Cross Lanes, WV is seeking a Shift Supervisor to oversee team activities on shift, ensuring guest experience, product quality, and cleanliness.

You will lead by example, assist in recruitment, train new staff, manage cash procedures, handle guest concerns, and ensure compliance with safety standards. This role requires strong people skills and flexibility to work during busy periods.