Shift Supervisor — Guest Experience & Operations

The Walker Group; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Competitive salary

Dental insurance

Job summary

The Walker Group is seeking a proactive Floor Supervisor to manage daily floor operations during shifts at our Tampa establishment. You will lead staff, drive operational efficiency, and ensure exceptional guest service.

Responsibilities include supervising staff, coordinating front and back of house, ensuring health and safety standards, handling cash, and delivering strong customer experiences in a fast-paced environment.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.

Responsibilities

• Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Skills

Leadership

Customer service

Communication

Problem-solving

Flexibility

Tools

POS systems

Job description

The Walker Group is seeking a proactive Floor Supervisor to manage daily floor operations during shifts at our Tampa establishment. You will lead staff, drive operational efficiency, and ensure exceptional guest service.

Responsibilities include supervising staff, coordinating front and back of house, ensuring health and safety standards, handling cash, and delivering strong customer experiences in a fast-paced environment.