Shift Supervisor: Lead Guest Service & Operations

The Walker Group; Virginia Beach (VA); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Vision insurance

Competitive salary

Dental insurance

Resumo da oferta

The Walker Group is seeking a proactive Floor Supervisor to manage daily operations during shifts and lead staff in a fast-paced food and beverage environment. You will ensure guest satisfaction, enforce safety standards, and maintain smooth workflow between front and back of house.

Ideal candidates have supervisory experience, strong leadership, excellent communication, and the ability to handle cash operations and POS systems.

Qualificações

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.

Responsabilidades

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Conhecimentos

Team leadership

Staff management

Customer service

Communication

Problem solving

Flexibility

Safety awareness

Ferramentas

POS systems

Descrição da oferta de emprego

The Walker Group is seeking a proactive Floor Supervisor to manage daily operations during shifts and lead staff in a fast-paced food and beverage environment. You will ensure guest satisfaction, enforce safety standards, and maintain smooth workflow between front and back of house.

Ideal candidates have supervisory experience, strong leadership, excellent communication, and the ability to handle cash operations and POS systems.