Shift Supervisor: Guest Experience Leader

Applegreen Group; East Brunswick Township (NJ); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Flexible schedules

Paid time off

401K with company match

Earned wage access – pay on demand

Education assistance

Employee referral bonus

Meal discount

Pet insurance

Job summary

Applegreen is hiring a Shift Supervisor in New Jersey to lead on-site teams at our travel plaza network. You will supervise shift operations, ensure exceptional customer service, train new hires, and enforce brand standards and food safety policies.

Join a fast-paced environment offering flexible schedules, growth opportunities, and benefits. You will manage cash handling, operate the POS, prepare and stock food items, and help maintain a clean, welcoming plaza for travelers.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

People skills

Tools

POS system

Job description

Applegreen is hiring a Shift Supervisor in New Jersey to lead on-site teams at our travel plaza network. You will supervise shift operations, ensure exceptional customer service, train new hires, and enforce brand standards and food safety policies.

Join a fast-paced environment offering flexible schedules, growth opportunities, and benefits. You will manage cash handling, operate the POS, prepare and stock food items, and help maintain a clean, welcoming plaza for travelers.