Shift Supervisor - Fast-Casual Team Leader & Service Pro

Applegreen Travel Plazas; New Castle (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead daily operations at our travel plazas in the Northeast and Midwest. You will ensure excellent customer service, maintain brand standards, and supervise team members on shift.

The role requires cash handling experience, leadership ability, and a focus on food safety and friendly interactions with travelers. Flexible schedules are offered to support operations.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public in a friendly, upbeat manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures/checklists.
• Process payments via POS and follow cash handling policies.
• Ensure proper food handling including wrapping, labeling, dating, stocking and temperature checks.
• Assist in training new team members.
• Follow brand standards and company policies.
• Inform plaza leadership of observations or problems.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen USA Welcome Centers Central Services is hiring a Shift Supervisor to lead daily operations at our travel plazas in the Northeast and Midwest. You will ensure excellent customer service, maintain brand standards, and supervise team members on shift.

The role requires cash handling experience, leadership ability, and a focus on food safety and friendly interactions with travelers. Flexible schedules are offered to support operations.