Shift Supervisor: Elevate Customer Experience

Wawa, Inc.; Lumberton (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Paid time off

Job summary

Wawa, Inc. in Lumberton, NC seeks a Team Supervisor to lead shifts, keep operations on track, and ensure memorable customer experiences. You’ll be the on-site senior leader, guiding Associates and making key decisions to keep service smooth.

The position offers a 4-day work week option and an hourly range of $19.00–$25.65, with a $2.00 shift differential for overnight hours. Wawa provides extensive benefits, career growth opportunities, and a supportive team environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

High school diploma

18+ years old

Flexible shifts

Supervisory experience (retail/food/fu

Education

High School Diploma or GED

Job description

Wawa, Inc. in Lumberton, NC seeks a Team Supervisor to lead shifts, keep operations on track, and ensure memorable customer experiences. You’ll be the on-site senior leader, guiding Associates and making key decisions to keep service smooth.

The position offers a 4-day work week option and an hourly range of $19.00–$25.65, with a $2.00 shift differential for overnight hours. Wawa provides extensive benefits, career growth opportunities, and a supportive team environment.