Shift Leader: Drive-Thru Coach & Floor Supervisor

Bluemont Group; Smyrna (TN); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals

Competitive Benefits Package

ServSafe certification

Job summary

Bluemont Group, a Dunkin’ franchisee, is seeking a part-time Shift Leader in Smyrna, TN. You’ll manage the floor during your shift, set positions, keep the drive-thru moving, and coach the crew to ensure orders are accurate and timely.

Open shifts from early morning to late evening; responsibilities include coaching, guest issue resolution, cash handling, and upholding food safety, with ServSafe certification training included.

Qualifications

• Experience in restaurant, retail, or Dunkin’ crew roles.
• Ability to stay calm and lead when lines are long.
• Capable of counting cash and following procedures.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
• Move people where they’re needed as the rush builds and slows
• Coach crew in the moment: show the recipe, give quick feedback, call out great work
• Jump in on any station when the drive-thru backs up
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
• Follow cash, labor and food cost procedures for your shift
• Run food safety and cleanliness checks, and earn your ServSafe® certification with us
• Help train new Crew Members and flag equipment issues to your manager
• Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day
• Opening, mid and closing shifts; early mornings and weekends are our busiest times

Skills

Shift leadership

Coaching

Customer service

Cash handling

Food safety

Job description

Bluemont Group, a Dunkin’ franchisee, is seeking a part-time Shift Leader in Smyrna, TN. You’ll manage the floor during your shift, set positions, keep the drive-thru moving, and coach the crew to ensure orders are accurate and timely.

Open shifts from early morning to late evening; responsibilities include coaching, guest issue resolution, cash handling, and upholding food safety, with ServSafe certification training included.