Shift Supervisor: Customer Service & Team Leader

PLS; Ohio; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking a Shift Supervisor in Columbus, OH to lead store teams, deliver outstanding customer service, and meet operational goals. This role reports to the store leadership team and involves coaching staff, cash handling, scheduling, and adherence to company policies.

Ideal candidates have at least one year of management experience in hospitality, retail, or financial services, strong English communication, flexibility with hours, and a professional appearance to represent the brand in a

Qualifications

• One year of management experience in hospitality, financial services, retail or food service.
• Strong verbal and written communication and presentation skills.
• Ability to engage with customers and lead a team to achieve store goals.

Responsibilities

• Lead store team to provide outstanding customer service.
• Assist in scheduling, cash control, and store audits.
• Coach CSRs to ensure transactions meet service and compliance standards.
• Support store marketing efforts and community outreach.
• Ensure compliance with federal, state, and local regulations.

Skills

Customer service

Leadership

Communication

Flexibility

Tools

POS system

Job description

PLS is seeking a Shift Supervisor in Columbus, OH to lead store teams, deliver outstanding customer service, and meet operational goals. This role reports to the store leadership team and involves coaching staff, cash handling, scheduling, and adherence to company policies.

Ideal candidates have at least one year of management experience in hospitality, retail, or financial services, strong English communication, flexibility with hours, and a professional appearance to represent the brand in a