Shift Supervisor: Lead Service & Team Excellence

PLS; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking a Shift Supervisor to lead daily store operations at our Cincinnati location. You will supervise customer service, assist the Store Manager, and coach team members to deliver outstanding service while meeting financial goals.

Ideal candidates have at least one year of management experience in relevant sectors, strong communication, and the ability to engage with customers in a fast-paced retail environment. English fluency is required; English/Spanish bilingual is a plus.

Qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail or restaurant.
• Ability, willingness, and comfort to engage with customers.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including transaction processing and cash handling.
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits.
• Supporting store marketing efforts within the community.
• Resolving customer complaints.
• Assisting the Store Manager with managing schedules, cash, and store audits.

Skills

Management experience

Customer service

Communication skills

English fluency

Bilingual English/Spanish

Job description

PLS is seeking a Shift Supervisor to lead daily store operations at our Cincinnati location. You will supervise customer service, assist the Store Manager, and coach team members to deliver outstanding service while meeting financial goals.

Ideal candidates have at least one year of management experience in relevant sectors, strong communication, and the ability to engage with customers in a fast-paced retail environment. English fluency is required; English/Spanish bilingual is a plus.