Shift Supervisor - Customer Experience & Team Leadership

Papa John's International; Elizabethtown (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Papa John’s restaurant seeks an experienced supervisor to oversee shifts and areas of operation, ensuring high quality products and outstanding customer service. The role emphasizes adherence to company policies, safety standards, and brand integrity while driving profitability and efficient staff scheduling.

The position requires leading a team, training crew, and maintaining high standards in product quality, service speed, and customer satisfaction in a fast-paced environment.

Qualifications

• High School diploma or GED.
• Successful and stable employment history.

Responsibilities

• Demonstrate operations skills in all restaurant aspects and ensure each product meets Papa John’s standards.
• Supervise a restaurant team, train staff, maintain staffing, coach for performance and promote quality and customer focus.
• Contribute to sales by providing prompt and friendly service and increasing check averages through training and execution.
• Manage cash handling, inventory levels and adherence to safety and security standards.

Skills

Attention to detail

Commitment to task

Customer focused

Initiative

Relationship management

Teamwork

Cash management

Education

High School diploma or GED

Job description

Papa John’s restaurant seeks an experienced supervisor to oversee shifts and areas of operation, ensuring high quality products and outstanding customer service. The role emphasizes adherence to company policies, safety standards, and brand integrity while driving profitability and efficient staff scheduling.

The position requires leading a team, training crew, and maintaining high standards in product quality, service speed, and customer satisfaction in a fast-paced environment.