Shift Supervisor — Customer Experience Leader

Papa John's International , Inc.; Manitowoc (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's International, Inc. is seeking a shift supervisor to oversee restaurant operations, ensure quality product standards, and deliver exceptional customer service. The role focuses on maintaining profitability through efficient team management, adherence to company policies, and compliance with laws and safety practices.

The position requires high school or GED, strong leadership, cash handling skills, and a dedication to teamwork and customer satisfaction in a fast-paced environment.

Qualifications

• Attention to detail and accuracy in following guidelines and procedures.
• Strong sense of urgency and reliability to meet deadlines and deliver results.
• Deliver high level of customer service and drive customer satisfaction.
• Proactive problem solving and initiative to improve operations.
• Ability to build relationships and manage conflicts professionally.
• Collaborate with team to achieve sales and service goals.
• Cash handling and basic financial controls as part of shift responsibilities.
• Must be able to perform all duties of the restaurant team when needed.

Responsibilities

• Supervise shifts and/or work areas to ensure high-quality products and customer service.
• Lead a team, maintain appropriate staffing, train team members, and coach for performance.
• Support sales through prompt, friendly service and upselling opportunities.
• Manage cash and inventory in accordance with company controls and policies.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Cash management

Education

High School diploma or GED

Job description

Papa John's International, Inc. is seeking a shift supervisor to oversee restaurant operations, ensure quality product standards, and deliver exceptional customer service. The role focuses on maintaining profitability through efficient team management, adherence to company policies, and compliance with laws and safety practices.

The position requires high school or GED, strong leadership, cash handling skills, and a dedication to teamwork and customer satisfaction in a fast-paced environment.