Shift Supervisor – Fast‑Paced Pizza Team Lead

Papa John's International , Inc.; Bourbonnais (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Papa John's International, Inc. is seeking a Restaurant Shift Supervisor to oversee shifts and work areas in the operation of a Papa John’s restaurant, ensuring high-quality products and customer service while supporting restaurant profitability.

This role requires supervising a team, training staff, managing cash, inventory, and compliance with safety standards, and delivering a positive customer experience. You may be asked to lead during a shift and assist with performance improvement.

Qualifications

• High School diploma or GED required.
• Successful and stable employment history preferred.
• Experience in managing restaurant operations is advantageous.

Responsibilities

• Supervise a restaurant team, ensure staffing and training to meet customer expectations.
• Contribute to sales goals by providing prompt, friendly service and effective upselling.
• Help manage profit goals by following company guidelines and cash management procedures.
• Maintain safety, cleanliness and organization, ensuring compliance with policies and standards.

Skills

Team leadership

Customer service

Attention to detail

Communication skills

Cash handling

POS system

Education

High School diploma or GED

Tools

FOCUS System

Job description

Papa John's International, Inc. is seeking a Restaurant Shift Supervisor to oversee shifts and work areas in the operation of a Papa John’s restaurant, ensuring high-quality products and customer service while supporting restaurant profitability.

This role requires supervising a team, training staff, managing cash, inventory, and compliance with safety standards, and delivering a positive customer experience. You may be asked to lead during a shift and assist with performance improvement.